Customer Service at Roadmaster

1. Corporate Philosophy
ROADMASTER is the 21st century version of an Horatio Alger success story. Jerry A. Edwards founded ROADMASTER in 1974 with not much more than a “can-do” attitude, and a philosophy of personal and corporate self-sufficiency. “Self-sufficient” is ROADMASTER’s core value.

Read a biography of Jerry A. Edwards

2. ‘Hands-on’ design and manufacturing

ROADMASTER doesn’t outsource. Our products are designed, engineered and manufactured at our plant in Vancouver, Wash. with virtually every process done under the same roof.
The reason for ‘hands-on’ manufacturing is simple: quality. “Quality starts on the inside, and when you control the process, you control the quality,” as Edwards is fond of saying. To our way of thinking, “quality first” is the reason more ROADMASTER towing products are on the road today than any other brand — by nearly a two-to-one margin.

3.The most stringent testing in the industry
ROADMASTER uses computerized testing — as well as "real world" physical testing
— to ensure structural integrity, longevity, and the safety of your family.
The software program we use is called “FEA,” which stands for “finite elemental analysis.” If that sounds complicated, that’s because it is — FEA is the same program NASA scientists use to test their designs.

4.Superior customer service
ROADMASTER is committed to providing the best service before, during and after the sale.

Read what ROADMASTER customers say about us...
I compliment you upon your excellent service department and your philosophy of standing behind what you sell. Its really refreshing to find a business so concerned with customer service.
—M. Groves, Salem, OR