Tow Bar Recall Notice

This notice is in accordance with the National Traffic and Motor Vehicle Safety Act. Roadmaster has decided that a safety defect exists in certain Blackhawk All Terrain, Falcon 2, Falcon All Terrain, Falcon 3HD, Liberty, Sterling, and Nighthawk tow bars.

This is an important safety recall notice. Please read this notice in its entirety. This is not an advertisement. Roadmaster has identified that motorhome mounted tow bars with roll pin holes, can become loose over time, in the T-bolt assembly. To correct this, Roadmaster will provide hardware to address this issue, if required, at no cost to you. You will not be charged for parts or shipping.

Regardless of the results of your inspection, or if you no longer own the tow bar, please reach out to us so we can document the status of your tow bar and update our records.

Reason for This Notice

In tow bars subject to this notice, the T-bolt (See Figure 1) assembly consists of a large bolt and nut secured by a roll pin. Not all tow bars, even of the same model, have a roll pin and roll pin hole. If the roll pin is missing, damaged, or partially backed out of its hole (more than 1/16 inch above the hole), vibration and repeated loading may allow the T-bolt to disassemble. This could result in separation of the tow bar from the hitch receiver, potentially causing the towed vehicle to separate from the motorhome and increasing the risk of crash.

The condition addressed by this recall develops gradually and can be identified through visual inspection. The roll pin does not become dislodged suddenly. Rather, if affected, the roll pin may slowly migrate from its installed position over many hundreds or thousands of miles of towing due to vibration and repeated loading.

Check Your Tow Bar

1. 1

   Step 1 – Locate the Stinger and T-Bolt Assembly

   Unfold your tow bar and locate the stinger and T-bolt assembly as shown in Figure 1.

   

2. 2

   Step 2 – Inspect the T-Bolt Assembly

   Examine the T-bolt assembly and determine whether it contains one roll-pin hole, two roll-pin holes, or none. Tow bars with one roll-pin hole may have the hole located TOP or BOTTOM of the T-bolt.
   Note: There is only one pin. The one roll pin hole is vertically seated, while the double roll pin hole contains a horizontally seated roll pin.

   

   

   

   • If the T-bolt assembly has only one roll-pin hole (see Figure 2) or two roll-pin holes (see Figure 3), your tow bar is subject to this recall and action is needed. Please contact us to arrange for a fix.
   • If the T-bolt assembly has no roll-pin holes (see Figure 4), your tow bar is not subject to this recall and no action is needed. But please contact us to let us know your tow bar is fine.

   IF THE ROLL PIN IS FULLY SEATED

   If the roll pin remains fully seated and there is no play in the stinger assembly:

   You may continue to use your tow bar while we work through the recall process and until it has been addressed.

   Before each day of travel:

   • Confirm the roll pin remains fully seated.
   • Confirm there is no excessive play in the stinger assembly.

   The condition addressed by this recall does not occur suddenly. Even in affected tow bars, the roll pin would typically require thousands of towing miles to gradually work its way out, if it moves at all. However, it is important that you continue these inspections until your new hardware is installed.

   IF THE ROLL PIN IS NOT FULLY SEATED

   Do not use your tow bar!

   The roll pin must be fully seated in its hole, no more than 1/16 inch above the top of the hole. If your inspection shows that the roll pin is not fully seated:

   1. STOP TOWING IMMEDIATELY
   2. Email us. (See below.)
   3. Set the email subject line to URGENT!
   4. Include photographs, if possible, clearly showing the roll pin condition.

   Customers actively experiencing this condition are being prioritized so we can get them back on the road as quickly as possible.

3. 3

   Step 3 – Verify Tow Bar Serial Number

   Locate the serial number on your tow bar (see Figure 5). This is helpful for our records and to ensure you receive the correct replacement hardware.

   Please inspect your tow bar to determine your serial number.

   

What Roadmaster Will Do

To address this condition, Roadmaster will provide the necessary hardware at no charge. Roadmaster will ship the components directly to you along with installation instructions.

The solution doesn’t require any significant mechanical skills and should take 5 to 10 minutes with common tools. For those unable to install the solution, contact Roadmaster at 800-669-9690 for help in locating a repair center. Roadmaster will reimburse the customer for reasonable installation fees upon submission of a paid invoice or receipt not to exceed $40.

To receive the appropriate parts, please contact Roadmaster using the information provided below.

Contact Roadmaster

If your tow bar requires updated hardware, contact Roadmaster immediately. Regardless of the results of your inspection, please email us at [email protected] so we can document the status of your tow bar and update our records.

If you no longer own the tow bar, please contact us so we may update our ownership records.

Roadmaster is committed to the safety of its customers and the quality of its products. We sincerely apologize for any inconvenience this recall may cause and appreciate your prompt attention and cooperation in resolving this matter. If you have questions or concerns about this recall, please contact Roadmaster customer service at 800-669-9690 or visit our website at roadmasterinc.com.

Federal Safety Administration Notice

If Roadmaster fails to or is unable to remedy this defect, or does not reimburse the repair center’s installation fee within a reasonable amount of time, you may submit a written complaint to: